Homewood Suites by Hilton Lynnwood Seattle Everett, WA

I left something in my room of importance and the staff went over and beyond to get it back to me. They took their personal time to get it to a UPS store and mail it back to me overnight. If there were 6 stars to leave I would leave 6 stars! I have stayed at the Lynnwood location many times and had a wonderful experience every time!!

This hotel gets two stars instead of zero for the following reasons: - The rooms and overall hotel rooms are clean - The double queen suite is a great room The reasons I will not be staying here again, despite that: - Despite prepaying directly via Hilton, we were told the room we had booked was not available and were given a much smaller room that did not work for our needs instead (and saw that we would be potentially charged more for this smaller room in the app luckily that did not end up happening as we - after much effort on our part and multiple different chats, calls, and misunderstandings between the different staff members - finally were able to switch into our originally booked room on the second day) - The front desk service is pretty much non-existing since there is only ever one person at a time which makes it really hard for them to help you. One morning I actually saw the one front desk person who was there asleep at their desk. I'm not blaming the individual themselves as they were probably overworked, but it was just a very fitting impression of how much that hotel management values their guests... which is not enough to hire more front desk staff. - The breakfast is ... not good. I don't ever expect much from a continental breakfast, but seeing the yogurt or oatmeal be gone by 8:30am in the morning and the tater tots be lukewarm at best with very little healthy options to choose from, either, is not my usual Hilton experience. I did get coffee with seasonal creamer, so there's that - and I genuinely did appreciate that. Also, the breakfast staff is nice, and I am also not blaming any shortfalls here on the kitchen either. It just seems like once again hotel management cuts corners everywhere. Overall: It's a shame that my experience here was so disappointing because I actually did like the room we ended up with better than some other hotels we stayed in before in this area. But the fact that there's a good possibility that I won't end up in the room I paid for and will have to spend significant time and energy into actually ending up there just is not worth it to me at all. Especially during the holidays.

10/10. The room setup is great and very spacious. Has kitchen table, stove top, full fridge, huge bedroom etc. Tons of parking , Super quick and easy check in, quiet hotel, free breakfast. Would also like to add its close by a lot of things. Restaurants, target, and Costco is literally across the street. Close to the zoo and outlet mall which is why we picked this location. We will be back.🇨🇦

Arrived from out of town to a 9 night stay and the staff was wonderful and very accomodating and helpful. Rooms are a little older but still nice. Now for the bad breakfast needs to keep a little more vegetarian options and take into consideration of other backgrounds that don't eat meat or pork, all I can eat was the potatoes because the other choice was western omelet and sausage links. The pillows were clumpy and had a funky smell and not comfortable at all. Lastly the rooms can use a face-lift and brighten up the colors a little, instead of the old looking orange brown wallpaper that came out of the 1970's.

My recent stay at Homewood Suites was a mixed bag, with some aspects of the experience falling short of expectations while others were commendable. While the hotel offered several amenities and comforts, the lack of room cleaning and cleanliness issues in the halls left room for improvement. On the positive side, the suite itself was well-appointed, providing a comfortable living space during my stay. The amenities, such as the kitchenette and separate sleeping area, were convenient and well-maintained. However, I was disappointed to find that the room wasn't properly cleaned during my stay, despite specifically requesting housekeeping services. It was disheartening to return to an untidy room after a day of exploring the city. This lack of attention to detail was definitely a letdown. Furthermore, during my time at the hotel, I noticed garbage left in the halls, which gave an impression of a lack of proper maintenance and cleanliness. It's important for hotels to maintain a neat and tidy environment for the comfort and satisfaction of guests. On a brighter note, I must commend the housekeeping staff for their quick response and excellent service when I raised the issue with the front desk. Once notified, they promptly cleaned the room and ensured it was in pristine condition. Their dedication and attentiveness made a positive difference to my overall experience. While I appreciate the efforts of the housekeeping team, it's essential for the hotel management to proactively address cleanliness issues to ensure a consistently pleasant stay for all guests. In conclusion, Homewood Suites has the potential to be a great choice for accommodation, given its comfortable suites and amenities. However, improvements in room cleaning and maintenance are necessary to elevate the guest experience. I hope the management takes these concerns into account, as it could significantly enhance the reputation of the hotel

My stay was in mid October 2023 I was disappointed by the condition of this hotel & its operations. Looks nice in photos & has good reviews but in person you could see it needs an overhaul. The best thing about this location was the staff. Everyone was kind and helpful and I received prompt assistance when needed. Here are my cons: -Our room was not at ready at check-in time. We were assigned another room and still checked in almost an hour later. -Lighting in units is very poor. Especially in the kitchen and over the fridge. -We had no ice bucket or kettle and after mentioning the I've bucket were never brought one. They don't supply kettles. -Walls and furniture have weird stains, chipping paint and peeling leather -Pull out sofa bed is down to just springs and was dirty. Coverlet had what I appeared to be p**ic hair scattered over it. -Once sofabed is out, it can't be folded away without a special tool. So if you're staying for more than one night or want to sit on the couch again you need to call maintenance. -Cracks from floor to ceiling in some areas of the suite. -Black mold seeping through paint in walls. -Bathroom vent over shower covered in mold and dust. - Tub is lined and creaks and buckles slightly. Feels cheap and is noisy. -No manual temperature control in suite bedroom. -Breakfast buffet had little selection and was cold. Hot table temp seemed low. I didn't witness staff refresh the inserts of hot food either morning. -When I reminded them not to charge me for the missing ice bucket they refunded my parking. I don't recommend this hotel. I have cleaner,.comfier stays in an $80/night motel in the same area.